At Kai Retro Culture, customer satisfaction is at the heart of what we do. Here's what you need to know:

Order Cancellation & Changes

• Orders can be cancelled or modified within 48 hours of being placed.
• Once your order has shipped, we cannot make any changes or cancellations.

No Refunds or Exchanges for Incorrect Orders

• Due to the custom nature of many of our products, we do not offer refunds or exchanges for items ordered in the wrong size or for change of mind.
• Please refer to the size chart and read all product descriptions carefully before placing your order.

Incorrect Shipping Address or Uncollected Orders

• We do not provide refunds or replacements for orders shipped to an incorrect address entered by the customer.
• We are also not liable for packages not collected from the post office or during delivery attempts.
• Please double-check your address at checkout to avoid issues.

Quality Issues

• If your item has a defect in material or craftsmanship, please email us within 7 days of receiving the item at support@kairetroculture.com.
• Include your order number, a description of the issue, and clear photos of the item.
• If approved, we will offer a replacement or other appropriate resolution.

Unhappy with Your Purchase?!

If, for any reason, you are not satisfied with the item you've received, you can follow these steps:

• Notification: Please notify Kai Retro Culture within 14 days of receiving the item.
• Provide Evidence: Share valid evidence explaining your reasons for dissatisfaction with the item.
• Evaluation: Based on your provided information, Kai Retro Culture will carefully evaluate whether you qualify for a partial or full refund.

Important Note: To be eligible for a refund, the item must be returned in the same condition in which it was received. Avoid washing or using the item before initiating a return.

Thank you for being part of the Kai Retro Culture Family and trusting us to deliver your football passion, one Jerseys at a time.